Humaneti CRM: CRM software for Cambodian sales and support teams
Humaneti CRM runs the customer lifecycle from first enquiry to support: web-form leads are routed by source, province, product interest, or round robin, scored, and converted into accounts, then worked through a deal pipeline with quotations that go through approval. Support tickets carry SLA due dates and a satisfaction rating, and your team hears about new leads, won deals, and escalations on Telegram.
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What you get
- Web-form lead capture, routed by source, province, product, or round robin
- Lead scoring, with an optional AI assessment and its reasoning
- Deal pipeline on a Kanban board, with funnel and forecast
- Quotations with approval and PDF, converted into invoices
- Support tickets with SLA policies, threaded replies, and ratings
- Knowledge base articles and email templates
- Telegram alerts for new leads, won deals, and ticket escalations
- Consent tracking, with personal data export and erasure on request
How the workflow runs
- 1
Capture leads from web forms and campaigns, then score and route them
- 2
Convert qualified leads into accounts, contacts, and pipeline deals
- 3
Advance deals through stages with quotations, activities, and email templates
- 4
Support customers with SLA-backed tickets and a shared knowledge base
Reports and operating visibility
- Pipeline, deal stage, and forecast reports
- Lead source, activity, and support-ticket performance
Controls and audit evidence
- Record visibility, ownership, and role-based permissions
- Consent tracking and timestamped customer activity history
- AI email drafts are never sent without a person reviewing them
Built for teams like these
SMEs that want a controlled sales pipeline from first lead to signed deal
Teams running customer support with tickets, SLAs, and a shared knowledge base
Frequently asked
- Does CRM connect to the rest of Humaneti?
- Yes. A converted lead becomes an account in the shared customer list, an approved quotation becomes an invoice, and CRM uses the same permissions, approvals, and audit trail as the rest of the platform.
- Can CRM notify our team on Telegram?
- Yes. Connect your team's Telegram bot and chat, and Humaneti posts new web-form leads, won deals, and ticket escalations there as they happen. A Telegram outage never blocks the work itself.
- Can it draft follow-up emails in Khmer?
- Yes. CRM can draft a follow-up email in Khmer or English from the lead's details. It is always a draft for your team to edit and send: nothing is sent automatically, and your consent and unsubscribe rules still apply when it is.
- How does CRM handle personal data requests?
- A person's CRM data can be exported or erased on request, in line with Cambodia's draft personal data protection law. Erasure redacts the personal details in place, so ticket history and deal reports keep their integrity, and consent records remain as proof.
- Which plan includes CRM?
- Humaneti CRM is included in the SME and Enterprise plans. SME is a $49 monthly platform fee plus $5 per active employee per month, or $490 a year plus $50 per employee on annual billing. It includes a 14-day free trial.
- How is this module implemented?
- Humaneti confirms scope, data ownership, roles, workflow rules, migration inputs, acceptance criteria, and go-live support during implementation. The exact sequence depends on the modules and controls selected.
Guides for this module
Practical walkthroughs, including the step-by-step workflow the system actually runs.
How a lead becomes a customer without being re-typed: capture, routing, qualification, pipeline stages, quotation, and the shared customer record.
Why Cambodian businesses end up with the same customer three times, and how one account record with duplicate detection and merging fixes it.
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Ready to see it live?
Request a demo tailored to your team.