Order to cash for Cambodian distributors
Quotation, credit check, delivery, invoice, and collection — the sequence that stops stock leaving against credit a customer has already used up.
Credit is given at the warehouse door
Cambodian distribution runs on credit, and the decision to extend it is usually made by finance in an office and then quietly overridden by a driver with a loading list. If the credit check does not happen at the moment the order is confirmed, it is not a credit policy — it is a preference.
The four numbers that must agree
- What was ordered
- What was actually delivered and signed for
- What was invoiced
- What was collected, and against which invoice
One order, from quotation to collected cash
Each step below hands the next one its numbers. Nothing is re-entered, which is why the four figures above cannot drift apart.
- 1Administrator
The customer carries their own terms
Credit limit, payment terms, price list, and delivery addresses live on the customer record. A rep does not decide terms at the point of sale — they inherit them.
- 2Manager
Quote at the price the customer is entitled to
Pricing resolves from the customer's price list and any active promotion, so a discount is either policy or an exception. An exception beyond the rep's authority needs an approval before the quotation can go out.
- 3HumanetiDraft → Confirmed
Confirming the order runs the credit check
Outstanding balance plus this order is measured against the limit. Over the limit, the order is held rather than quietly proceeding — and releasing it is an override somebody with authority approves and is recorded against.
- 4Humaneti
Stock is reserved, not just noted
A confirmed order holds the stock it needs, so the same cases are not promised to two customers on the same morning. Reservation is what makes a delivery date a commitment rather than an estimate.
- 5HumanetiPartially delivered → Delivered
Deliver, and capture proof at the door
A short delivery leaves the order partially delivered rather than forcing a yes-or-no. Delivery evidence — signature, photo, location — is captured where the goods change hands, which is the only place a dispute can actually be settled.
- 6FinanceInvoiced
Invoice what was delivered
The invoice is raised from the delivery, not the order, so a customer is never billed for cases that never arrived. A correction is its own recorded document rather than an edit to a sent invoice.
- 7Finance
Collect, and allocate against specific invoices
A payment is matched to the invoices it settles rather than sitting as a lump on an account. That is what makes an ageing report meaningful, and what lets automated reminders chase the right amount.
- 8Humaneti
Commission accrues on what was collected
Paying commission on invoiced value rewards writing orders; paying on collected value rewards writing orders that get paid. The accrual is calculated from the same records and can flow into payroll.